Even if my laptop was running fine, the cost of increasing the warranty is ₹ 8000, whereas other companies like Sony extend warranty for twice the time for less than half the amount.
The reasons which led me to choose Dell back them are just obsolete nowadays. There is hardly any company which doesn't provide On Site warranty. The Complete Cover Warranty of Dell is also matched by most of the companies, at least on their high end laptops.
I visited a very reputed computer shop in the city today and I was shocked to find that they didn't sell anything in the Inspiron series anymore. The reason- they are tired of customer complaints and also the fact that there is no Service Center for Dell and the solution Dell provides for every petty issue is a replacement which is unaffordable and quite unreasonable. Why spend ₹17999 only on repairing a laptop and extending the warranty, when you can get a brand new one for just a few thousand more?
Dell has, however, built such a brand value in the Indian market that people go in blindly for it. I think it is time Dell customers like me come out of their niches and see how much the world has changed since the time they last purchased a laptop.
I would conclude reminding you about one important thing that my dad says, the lower the warranty extension cost, the higher faith the manufacturer has on its product.
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